Types of organizational structure
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Question
Define organizational structure.
Answer
An organizational structure shows how roles, responsibilities and authority are arranged in a business, including who reports to whom and how information flows.
💡 Hint
Who reports to whom.
Question
Organizational structure determines who reports to ______.
Answer
Whom.
💡 Hint
Reporting lines.
Question
In a tall structure, is the chain of command usually long or short?
Answer
Long.
💡 Hint
Many levels = long chain.
Question
In a tall structure, is the span of control usually narrow or wide?
Answer
Narrow.
💡 Hint
Tall = narrow span.
Question
What does an organizational structure help a business achieve?
Answer
Clear reporting lines and coordination, so decisions and communication happen efficiently and responsibilities are clear.
💡 Hint
Clarity + coordination.
Question
Tall structure usually has many levels and a ______ chain of command.
Answer
Long.
💡 Hint
Tall = long chain.
Question
Give one disadvantage of a tall structure.
Answer
Communication and decision-making can be slow because messages pass through many levels.
💡 Hint
Slow + bureaucratic.
Question
State one feature of a hierarchical (tall) structure.
Answer
Many levels of management with a long chain of command.
💡 Hint
Tall = many levels.
Question
Flat structure usually has few levels and a ______ chain of command.
Answer
Short.
💡 Hint
Flat = short chain.
Question
State one feature of a flat structure.
Answer
Few levels of management with a short chain of command and often a wide span of control.
💡 Hint
Flat = few levels.
Question
Matrix structures can create confusion because employees may report to ______ managers.
Answer
Two (or more).
💡 Hint
More than one boss.
Question
Give one advantage of a flat structure.
Answer
Faster communication and decision-making because there are fewer management layers.
💡 Hint
Fewer layers = faster.
Question
Give one disadvantage of a flat structure.
Answer
Managers may be overloaded due to a wide span of control, making supervision harder.
💡 Hint
Wide span = overload.
Question
What is a matrix structure?
Answer
A structure where employees report to more than one manager (for example, both a functional manager and a project manager).
💡 Hint
More than one boss.
Question
Exam tip: For structure questions, what should you always do?
Answer
Name the structure, state one advantage and one disadvantage, then apply to the business context.
💡 Hint
Name + pro + con + case.
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Organizational structure
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